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11 best practices for your legacy society communications

Greg Warner is CEO and Founder of MarketSmart, a revolutionary marketing software and services firm that helps nonprofits raise more for less. In 2012 Greg coined the phrase “Engagement Fundraising” to encapsulate his breakthrough fundraising formula for achieving extraordinary results. Using their own innovative strategies and technologies, MarketSmart helps fundraisers around the world zero in on the donors most ready to support their organizations and institutions with major and legacy gifts.

When it comes to legacy gifts, most fundraisers spend too much time focused on uncovering hidden gifts or closing more of them.
Sure, it’s important to find out who planned a secret gift and to inspire donors to make them. But, believe it or not, closing these kinds of gifts is just the beginning of the fundraising process, not the end. That’s because most legacy gifts are revocable and many people change their plans near the end of their lives. In other words, the trick is to make sure your supporters never change their minds.

 

Don’t just send ’em a pin!
Now that you know they’ve planned the ultimate gift for your organization, it’s imperative that you steward the relationship in a meaningful way for the rest of their lives.

Here are my best practices for you to consider employing in your communications:

    1. Survey them! – There’s simply no better way to cost-effectively conduct donor discovery.
    2. Prioritize them. – You only have so much time and since 80% of your legacy gift dollars will come from 20% of your legacy society members, you must determine who has the capacity to give more.
    3. Be relevant. – Now that you understand them (thanks to the survey), you should use the information they gave you about why they planned their gift, their interests and their passions so you can send them communications that matter to them, not you.
    4. Personalize everything. – Use their names and spell them correctly! It’s just plain nice to do so and you owe them that courtesy.
    5. Create an Alumni feeling. – “You part of a special club and you are special because you’re in it.”
    6. Include testimonials. – Social proof is powerful. Don’t forget that!
    7. Drive them online. – Digital communications are cheap!
    8. Make them feel like a hero. – “You are amazing because you have planned an amazing gift that will help others in the future.”
    9. Prove impact. – “Here’s where your money goes (and will go).”
    10. Include conversion opportunities. – Make it easy for them to contact you (give them your direct phone number or email, not info@), make it easy for them sign-up for volunteer opportunities, and help them learn about and consider ways they can add to the gift they already planned.
    11. Finally, for goodness sake… call and visit them! Especially the ones with the most capacity. Many donors leave several organizations in their wills. If you don’t visit them, another probably will. Then the gift for your organization might disappear!
Here are some examples we created at MarketSmart:
alumni feeling for legacy society members

Create an ‘alumni’ feeling in your design.

Testimonials for fundraising

Use testimonials as social proof.

Drive donors online.

Drive them online to learn more.

Make donors feel like heroes

Make them feel like a hero

Show donors the impact they make happen

Show them where their money goes and will go (proof of impact).

 

Related Posts:

>>Do you care more about your legacy society than the donors in it?
>>NEWS FLASH: Most of your supporters don’t really want to be in your legacy society

8 responses to “11 best practices for your legacy society communications”

  1. Excellent words of wisdom Greg! Your easy-to-understand list is powerful and I love the visual examples… especially the info-graphics example. Too often we think that the more words the better so we write another letter or send another long newsletter – when in reality – all generational cohort groups assimilate info-graphics well. Thank you for consistently offering ideas that help us become better at what we love and do!

  2. Sophie says:

    Greg,
    Just added this to the Want to Know More section of a lesson about planned giving in one of the courses that I teach.
    Sophie

  3. Mike CowarT says:

    Most research I’ve seen indicates the Mature generation prefers offline communication. These are folks +71 years of age. What does your research indicate?
    Thanks

    • Greg Warner says:

      Ha! 🙂
      I’m always skeptical of research that asks people what they prefer.
      I’ve seen research that says pretty much everyone hates junk mail asking them for donations. Yet direct mail response rates still drive charitable giving.
      Send me that ‘research’ when you have a chance. I’d love to poke holes in it.
      Plus, I’m curious since I know you spend a lot of time online. Are you in the “mature” generation? You went to college in the 60’s, right?

  4. Ligia says:

    Hi Greg,
    Great post but I wonder if you can elaborate on your statement where you say: “That’s because most legacy gifts are irrevocable and many people change their plans near the end of their lives”.
    In my experience, pretty much all legacy gifts (mainly gifts in Wills) are revocable. How do you figure they are not or are you referring to other PG? In terms of gifts in Wills, I agree that many people change their plans near the end.
    Thanks.

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