Today, instead of talking about what makes people give, let’s take a look at what thwarts giving.
You can find examples of communications that depress giving almost everywhere, in your mailbox, your email, in magazines, billboards, just all over the place.
There are 8 major things some fundraisers do that impede fundraising success. The funny thing about these points is that they are the same reasons why people fail to make friends and build enduring relationships.
- Talking about yourself and your organization instead of focusing on the donor
- Using the word “I” instead of “you”
- Failing to be helpful to the donor to meet their needs
- Talking about how great your organization is instead of how great the donor is for being a hero and making the organization great with their support
- Pretending to be something you’re not
- Failing to address the donor individually
- Failing to use the donor’s name in communications
- Failing to spell the donor’s name correctly
- Talking only about things that interest you, not them
- Ignoring the donor’s wants, needs, and desires
- Beating around the bush instead of telling the donor why you need their money
- Providing too many options instead of making it simple
- Making it hard to understand what you want the donor to do
- Using fancy words instead of colloquialisms
- Talking down to the donor
- Confusing the donor with big statistics
- Dodging transparency
- Employing manipulation or trickery
- Failing to be real and show your emotions
- Lacking empathy (for instance, using designs that older people can’t read such as small fonts or white words on dark backgrounds)
- Making it inconvenient and hard to respond
- Being pushy, obnoxious, rude or annoying
- Not listening when a donor asks you to do something
- Forgetting to say “thank you”
- Failing to report the impact of the donor’s gift
Can you add to my list?
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