She was really ticked off because they wouldn’t accept her gift.
One of my customers got the following response to a survey request:
“Why on earth would I respond to this survey when the gift of property I offered to the university was declined (which I sold within the year for $150,000.00). In my opinion your refusal speaks to the shortsightedness and ineptness of those who review such proposed gifts.”
That led me to wonder, what is the cost of declining a gift you don’t want to (or can’t) accept?
The point here isn’t whether or not you should accept certain gifts, it’s how you should go about treating the donor as you decline them.
Nonprofits need to consider the cost of making a donor angry. They need to recognize that there are repercussions for treating a donor poorly.
It’s not about whether or not you should accept certain gifts, it’s how you should go about treating the donor as you decline them.
Here are 7 ways to let ’em down easy so you still maintain a relationship that might lead to future giving:
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