Fitness/health clubs – 72.4%
Software as a service (SaaS) – 46% annual churn leaving 56% of customers retained is considered BAD!
Individual membership organizations – a bit old, but in 2012 the average retention rate was 78%
Trade or organizational membership organizations – 85% (also reported in 2012)
Toastmasters (world leader in communication and leadership development – 332,000 members) – 56.7% (reported here)
Costco (in North America) – 91% (reported here)
MarketSmart (software and services firm supporting nonprofit charities)- 96% (reported by me, Greg Warner)
…………………………………………………………..
Nonprofit charities – First (new donor) gifts according to the Fundraising Effectiveness Project
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