What makes a great Gift Officer great? 5 traits

MarketSmart characters
MarketSmart lightbulb icon

Greg Warner is CEO and Founder of MarketSmart, a revolutionary marketing software and services firm that helps nonprofits raise more for less. In 2012 Greg coined the phrase “Engagement Fundraising” to encapsulate his breakthrough fundraising formula for achieving extraordinary results. Using their own innovative strategies and technologies, MarketSmart helps fundraisers around the world zero in on the donors most ready to support their organizations and institutions with major and legacy gifts.

Great Gift Officers have common traits. Here they are:

  1. Genuine curiosity. They ask donors questions and they truly care about the answers. They don’t sound like interrogators. Rather, they get supporters to think introspectively often saying, “Hmm. No one has ever asked me that before.”

  3. Competency for building trust. In order to be allowed to ask personal questions great Gift Officers learn how to build trust. In return, their supporters give them honest answers.

  5. Ability to inform and educate. They know that major gifts (including planned gifts) require careful consideration. Therefore, they act as facilitators. They provide information that is relevant and personalized for each individual supporter. They educate them.

  7. Skilled at connecting the dots. They know how to take what they’ve learned in order to align each supporter’s goals and aspirations with offers that meet their needs while moving the mission of the organization forward.

  9. Antennae. They are sensitive. Truly sensitive. They don’t think too much about themselves or the needs of the organization. Instead, they focus on the needs of individual donors. They stay alert. They look for intersections that benefit both the supporter and the organization.


Related Posts

>> The Six Secrets to Becoming an Extraordinary Major Gift Officer
>> Build Relationships: The Foundation of Fundraising

2 responses to “What makes a great Gift Officer great? 5 traits”

  1. Well said – as I think of successful development staff these are the traits that are consistent.

  2. marketsmart says:

    Thanks Betty. Then it’s clear you’ve been working with a lot of successful people. Birds of a feather flock together!!

Leave a Reply

Your email address will not be published. Required fields are marked *

Get smarter with the SmartIdeas blog

Subscribe to our blog today and get actionable fundraising ideas delivered straight to your inbox!