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Isn't it about time you loved your career?
At MarketSmart, our employees don’t have jobs. They either have careers or callings. Why? Because each of us here realizes that the fastest way to become disengaged from our individual efforts is to be made to believe that those efforts are only meaningful because of the paychecks they produce. Careers and callings produce purposeful outcomes. Jobs don’t. Careers and callings have meaning. Jobs don’t. Careers and callings help us make progress toward worthy goals. Jobs don’t. At MarketSmart, our employees don’t have jobs.
Director of Customer Success
If you’re a dynamic relationship builder that knows how to increase revenue and referrals from existing customers, this might be a good fit for you. We are looking for a Director of Customer Success who can help develop our small, but very functional, team into a Customer Success powerhouse. Your core responsibility will be to lead the Customer Success team and hold them accountable in support of the Company’s revenue and service goals. You’ll oversee the people, processes, and technologies included in our customer retention process, closely collaborating with our Sales and Marketing team.
Business Manager
We’re looking for a smart, hard-working, detail-oriented person to join our growing team. You’ll use your organizational skills to ensure the company’s administration is finely tuned and communication is streamlined across all teams. You’ll manage our back office, make travel and lodging arrangements, and develop reports for our Senior Leadership Team. If you’re looking for an opportunity to support a thriving company in a mission-oriented sector, we’d like to hear from you!
To be considered, all applicants should be within 30 miles of Greenbelt, Maryland as commuting to our office will be required in the initial stages.
Marketing Manager
We seek an enthusiastic Marketing Manager to join our growing team to ensure that all creative
and marketing projects get the attention they need for success. In this role, you will report to the COO, lead and manage our brand/position, and partner closely with other leaders to develop and execute marketing strategies supporting our business growth goals. You will serve as the marketing leader, provide thought leadership to the team, coordinate efforts against the annual tactical plan, nurture and grow the internal marketing staff, and manage our agency partner relationships.
This role is ideal for someone who views experiences holistically through a customer-centric lens, is data-driven and digitally savvy, loves balancing multiple stakeholders and initiatives, and can switch quickly from strategic thinking to tactical execution to drive exceptional business results.
Your Impact (Responsibilities):
What You’ll Bring (Skills and Qualifications):
Customer Success Manager
We are looking for a Customer Success Manager to join our Solutions Team. We are looking for a go-getter, who enjoys collaborating and is eager to grow, and wants to be instrumental in our company moving forward. As Customer Success Manager, reporting to the Senior Solutions Advisor, you are the Chief customer liaison representing MarketSmart to our customers while representing the customer to MarketSmart to ensure A) Customers have a successful experience with MarketSmart and B) Supporters have a successful experience with our customers. The Customer Success Manager looks for opportunities for everyone to win!
Four year degree and work authorization required
Apply now
Sales Development Representative
As the Sales Development Representative, reporting to the Chief Growth Officer, you will be responsible for building our list of prospective customers and contacts, setting qualified demos, improving our demo-setting process, and supporting the prospect’s consideration process.
SALES DEVELOPMENT REPRESENTATIVE OBJECTIVES:
The primary objectives for a Sales Development Representative at MarketSmart are:
1. Set qualified 1st demos: Help prospective customers move into the consideration process of partnering with MarketSmart (i.e. set qualified new business 1st demonstrations).
2. Support qualified prospective customers through the consideration process:
- Support prospective customers as they move themselves through the
consideration process of partnering with MarketSmart (i.e. follow-up and engagement after a qualified new business 1st demonstration)Apply nowJunior Developer
Position Filled
We are looking for a Junior Developer to join our development team. The right fit would be eager to manage customer issues/tickets, address software bugs, and increase the velocity of the development team. We are looking for a go-getter, who enjoys collaborating and is eager to grow, and wants to be instrumental in our company moving forward. As Junior Developer, reporting to the Chief Technology Officer (CTO), you are eager to solve problems without being told what to do. You are willing and enthusiastic to learn new skills. You are both team, and detail oriented. You thrive on providing great service to our customers serving great causes.
Solutions Advisor (Salesperson)
Position Filled
We’re looking for a smart, hard-working new business salesperson to join our growing team. You’ll make presentations, build rapport, ask probing questions, answer questions, create and send proposals, follow-up, and close contracts. This is an amazing opportunity to sell products and services that are unique in a mission-oriented sector. If you’re a results-oriented sales professional looking to grow with a scaling business, we’d like to connect.
Full Stack Engineer
Position Filled
As a Full-stack Engineer, reporting to the Director of Engineering, you are responsible for supporting the software development life cycle to include: research and development, designing and prototyping, development, testing, deployment, and maintenance.
MarketSmart’s Software Engineer should be able to:
- Write well-written, testable code following best practices and design patterns
- Work with third-party API integrations
- Assist in design and development of relational databases
- Troubleshoot, debug and upgrade existing systems
- Support application development and testing throughout the software development lifecycle
- Improve operations by conducting system analysis; recommending changes in existing policies and procedures
- Work with the team to carry out code reviews and unit testing of new feature development
- Present efficient solutions to support the tech-enablement of MarketSmart services
Ideal candidates should have:
- 3+ years of experience (mid to senior level)
- AWS experience (Lambda, SQS, Glue, Gateway, S3, Elastic Cloud, RDS, Route 53 DNS)
- Docker
- Python
- Angular JS
Lead Dev-Ops/Backend Engineer
Position Filled
As a Lead Dev-Ops/Backend Engineer, reporting to the Director of Engineering, you are responsible for supporting the software development life cycle to include: research and development, designing and prototyping, development, testing, deployment, and maintenance.
MarketSmart’s Software Engineer should be able to:
- Write well-written, testable code following best practices and design patterns
- Work with third-party API integrations
- Assist in design and development of relational databases
- Troubleshoot, debug and upgrade existing systems
- Support application development and testing throughout the software development lifecycle
- Improve operations by conducting system analysis; recommending changes in existing policies and procedures
- Work with the team to carry out code reviews and unit testing of new feature development
- Present efficient solutions to support the tech-enablement of MarketSmart services
Ideal candidates should have:
- 5+ years of experience (senior/lead role)
- AWS experience (Lambda, SQS, Glue, Gateway, S3, Elastic Cloud, RDS, Route 53 DNS)
- Docker
- Microservices system design experience
- Mautic experience
- Preferred but not required:
- Exposure to python scripts
- Familiar with Airflow and Pentaho
Director of Product Engineering
Position Filled
As Director of Product Engineering, you develop best-in-class product offerings that support the Company’s revenue generation goals through the design and development of MarketSmart Products. You implement the product vision, set priorities, and lead development initiatives across the Product Suite. You are responsible for making the vision come to life through leading a team of Product Owners, Developers, Designers, and Scrum Master. You ensure the efficacy and integrity of our Product Suite.
MarketSmart’s Director of Product Engineering should be able to:
- Provide leadership, management, and accountability to the Product Engineering team (Product Owners, Developers, Designers, Scrum Master, etc.)
- Oversee full software development life cycle, including front-end, back-end, and Dev Ops initiatives by setting requirements, goals, and adhering to timelines
- Monitor the reliability and performance of all systems, architecture, and infrastructure
- Ensure system architecture and design is compliant with legal regulations and security best practices
- Identify and define short and long-term strategies for future Product development based on the Company’s overall objectives and resources
- Manage prioritization of initiatives across Product Suite to drive the Product Engineering roadmap
- Ensure qualitative and quantitative data are available for roadmap planning and decision-making
Service Coordinator
Position Filled
As Service Coordinator, you are the focal point for internal and external support requests coming to the Operations function. Reporting to the Chief Technology Officer, you will interact with our Customers and the Engineering, Product, Implementation, and Customer Success teams to resolve issues and to ensure that all issues are addressed to the right resource(s) based on subject matter and priority.
Solutions Advisor
Position Filled
We’re looking for a smart, hard-working new business salesperson to join our growing team. You’ll be responsible for setting 50% of your own appointments with prospective customers. The rest will be set for you by our marketing team. Then, you’ll make presentations, build rapport, ask probing questions, answer questions, create and send proposals, follow-up, and close contracts.
Director of Sales
Position Filled
If you can grow a small but very talented and functional team into a much larger one, this might be a good fit for you. We have excellent product-market-fit along with 30,000 leads. So, it’s time to take marketshare through sales! As the Director of Sales, you’ll benefit from a near-ground-floor opportunity. Your core responsibilities will be to lead the growth of the Sales Team and hold them accountable in support of the Company’s revenue goals. You’ll oversee the people, processes, and technologies included in our sales process and you’ll collaborate with the Marketing Team. Bottom line: You’ll be responsible for staff recruitment, on-ramping, training, coaching, and management. The table is set. We just need you to help us serve the meal.
Scrum Master/Business Analyst
Position Filled
As Scrum Master/Business Analyst, reporting to the Director of Engineering, you will lead the agile process and be responsible for the tools used for software development, product development, and Implementation implementations throughout the Operations organization.
Software Engineer
Position Filled
As a Software Engineer, reporting to the Director of Engineering, you are responsible for supporting the software development life cycle to include: research and development, designing and prototyping, development, testing, deployment, and maintenance.
MarketSmart’s Software Engineer should be able to:
- Write well-written, testable code following best practices and design patterns
- Work with third-party API integrations
- Assist in design and development of relational databases
- Troubleshoot, debug and upgrade existing systems
- Support application development and testing throughout the software development lifecycle
- Improve operations by conducting system analysis; recommending changes in existing policies and procedures
- Work with the team to carry out code reviews and unit testing of new feature development
- Present efficient solutions to support the tech-enablement of MarketSmart services
Ideal candidates should have:
- 3+ years hands-on web development experience
- Strong experience in HTML5, CSS3, JavaScript
- Experience working with AngularJS
- Experience building scalable and high-performing Python web applications
- Experience with a Python web framework
- Experience with REST based APIs consumption and creation
- Database skills with MySQL, PostgreSQL, etc.
- Experience with container services like Docker
- Experience working in Linux environment(s) – Experience using version control (e.g. Git)
Preferred experience:
- ReactJS
- Cloud Infrastructure (AWS)
- Unit testing frameworks
- Python Flask
Product Manager
Position Filled
We’re looking for a Product Manager to own our Dashboard application that fundraisers use to prioritize and qualify leads. You’ll be responsible for driving retention, revenue and referrals from the Dashboard, creating roadmaps, and working collaboratively with different teams in the company.
Business Development Associate
Position Filled
We’re growing (+23% last year) and we want to grow even faster (+50% for next year)! But our products and services are unique. There’s really nothing quite like them. So we’ve learned that the best way to train people who will facilitate the buying process among our prospective clients is to hire people who are willing to learn and be coached. You’ll work directly with an amazing team. Our CEO is a sales master-Jedi. We’ll teach you so you’ll have an opportunity to grow and become a Solutionist (salesperson). You’ll help set-up demonstration appointments (demos). For the right person with grit, passion, character, work ethic, drive and an intense sense of urgency, this position will be a tremendous win – win.
Project Manager
Position Filled
We’re looking for a candidate who is coachable, passionate about their work, and hard working for our Project Manager position. Having project management experience is preferred (however, we may have positions available requiring less experience if you are a go-getter and your skills, passion and desire to learn are aligned with our needs). This position is ideal for someone who enjoys being involved in all aspects of multi-channel marketing strategy and execution and interfacing with clients. The position is on-site, full-time, and comes with outstanding medical/dental benefits and profit-sharing 401(k) after a probationary period. We even contribute to our employees’ health savings accounts.
Front-end Developer
Position Filled
Are you interested in front-end web design and development, graphic design, and being a part of an amazing, growing team? Are you eager to unleash your awesome creativity and coding skills? Look no further! MarketSmart’s Creative department is seeking a new member with a good eye for design to build impactful websites for non-profit organizations.
Marketing Manager
Position Filled
We’re looking for a marketing person who is really smart, energetic and detail-oriented. You’ll write, edit, and create content, repurpose content, post content online, engage with fundraisers by posting comments and discussions in their “online watering holes” (chat groups, social media, blogs, etc.) and post helpful links that will drive traffic back to us. Also, the right person will create 3 different podcasts involving interviews of leaders in the field. And, you’ll help develop in-house training materials and manuals to get new employees up-to-speed (we’re growing and this will help us scale).
Business Development Executive (Solutionist)
Position Filled
We can set appointments for you but can you make the presentations, communicate our value proposition, write the proposals, move the deals forward, and close ’em? If so, we need you!
Internships
Appointment Setter (Internship)
We have tons of leads. But we don’t even have enough time to call them to arrange an online demonstration. That’s why we need you! We’re looking for one or two very smart self-starters that understand how to generate results, are looking for an opportunity, and are ready to grow and learn.
Front-end Developer (Internship)
We’re looking for a part-time front end web design/development intern to join our growing team. If you are super creative, have an eye for design and are familiar with HTML, CSS, and Javascript, this position is for you! Knowledge in PHP/mySQL, Adobe Creative Suite, and Excel is a plus. Communication skills, attention to detail, common sense, and a can-do attitude are non-negotiable.
Get the book!
Feeling like your job is getting harder because donor expectations have changed and competition for the charitable dollar is growing?
Finding that the old orthodoxies and conventions espoused by so-called experts in online echo-chambers and at conferences don’t work anymore?
Want to help more people make impact by facilitating their acts of philanthropy but feel like too many obstacles keep getting in your way?
Then this book is for you.
Engagement Fundraising was developed from the perspective of a donor who discovered firsthand that the impersonal, spray-and-pray approaches of his beloved charity were not only offensive but also wasteful and ineffective. So he took action. And now, you can too.
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